Mahindra Logistics
PTS - IT service provider

BACKGROUND

A leading global end to end IT transformation, consulting and business process services provider and a pioneer in Indian Market. The Leading global IT giant has 1,70,000 employees spread across India. They have a fleet of more than 250 cars in Pune for employee transportation at 7 different sites. The company has been working with 6-8 vendors. They realised that they need a standalone partner who can bring in standardisation, can quickly adapt to the operations and act promptly to match the scale up.

BUSINESS CHALLENGES

  • Delays in Pick-ups and drops
  • Higher employee transportation cost
  • Managing multiple touch points with different vendors

BUSINESS SOLUTIONS

  • The calculations of the service charges based on “Cost Per Boarded Employee” 
    - Mahindra Logistics studied the operational processes and operational data including logistics spend on transport for an initial period  - which was shared by the customer
    - The cost per head per trip is worked out on the above basis with all conditions built-in for change in occupancy, number of employees, diesel rate and demographic spread of employees
    - MLL took over complete fleet and helpdesk operations – with the technology brought in by the customer
  • Scaling up the count of vehicles to 350+ nos. for employee transportation, to take up 50% share of the transport business
  • Dedicated project management team set up camp in Pune to ensure vehicle ramp up as per the committed timelines
  • There were several attacks on our BA manager who was working to induct the fleet on-site to stop MLL from starting operations for which MLL took support from local authorities to ensure operations happens as per set timelines

BUSINESS BENEFITS

  • Simplicity in Billing – Simplified billing due to CPBE model and complete transparency in operations
  • Single Ownership - The entire onus of efficient operations will lie with MLL to recommend changes due to variations in occupancy and routing, which needs to be supported by the customer
  • Cost Benefits due to consolidation of Business Partners 
  • Flexibility By implementing different operating models at different sites which worked best for customer like per trip non AC, per km, Per head count
  • Safety & Compliance – monthly audits of drivers and vehicles ensuring safety & compliance 
  • Standardisation of complete operations, MIS, operating SOP’s also  
  • Reliability By taking complete responsibility for the entire operations starting from Supply to compliance and routing to technology
  • Ease of review mechanism – It was easy for customer to review single partner MLL than having multiple vendors to review every month. Ease in Implementing any change in process or address issue